The 2021 Subaru Love Promise Customer Commitment Award

The 2021 Subaru Love Promise Customer Commitment Award

We've been nationally recognized for our dedication to our customers and the Subaru Love Promise.

We're honored to receive the 2021 Subaru Love Promise Customer Commitment Award. This award nationally recognizes Subaru retailers who demonstrate excellence in all areas of customer-focused performance. It highlights exceptional customer service that builds lifelong relationships with Subaru owners.


What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

How is Marion Subaru dedicated locally to the Love Promise?

Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well.



Did Marion Subaru go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

Love Promise Stories from Marion Subaru

Subaru and Marion Subaru believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here

JoAnn's Story - Jennifer W

Rising food costs brought along by COVID-19 has created a perfect storm for people on a limited income. JoAnn, from Ste. Genevieve, MO, is one of those cases. She receives some money with Social Security and SSI monthly, along with few food stamps, but it’s not enough for her and her Veteran roommate to get by on. “Hamburger is more than $6, pork steaks are more than $6, I don’t know how they think people can live,” JoAnn said. When COVID-19 hit, JoAnn started seeking out food pantries around her area and found Heavenly Hope, a local faith-based community outreach organization that had partnered with Southeast Missouri Food Bank for mobile food pantries. Thanks to contributions from Subaru through Feeding America, SEMO Food Bank was able to secure more food for mobile food pantries like this one. “This is excellent, especially for the elderly people. The elderly and people with big families need this the most,” JoAnn said. After receiving food and personally witnessing how many people showed up the first time, she felt compelled to help out in any way she could. Naturally, she started volunteering. “God told me to come and help because they needed it… yeah, they do need it,” JoAnn said. Whenever she can, JoAnn helps out others in need of food and is very vocal on people volunteering. “Come help out and bless whoever you can bless,” JoAnn said.

Southeast Missouri Food Bank
JoAnn's Story


Marion Subaru is in a class all themselves. They truly believe in giving back to the community without any reservations. Gum Drops, NFP is one of the lucky recipients of their generosity. Back in August, we had a Marion Subaru night at Gum Drops. Michael, James, Nate, Jeremey, Kent, Scott and Tiffany joined us and opened two pallets of food. Gum Drops, NFP is a weekend backpack program that feeds over 1700 at-risk children every week throughout Southern Illinois. We have to open over 20,000 items every week to put in the backpack for these children. So the Subaru crew stepped up to the plate and helped us out so much. Not even that ! ! Cory and Scott meet us at Marion Sam's club every week to help us load and take back the numerous pallets of food to the Gum Drop facility. Then they stick around and help unload and shelve these pallets. We have forged wonderful friendships that now has turned into family. We are extremely blessed and thankful for Marion Subaru.


Marion Subaru Loves to Care - Ruth D

The Leukemia & Lymphoma Society, Gateway Chapter, (LLS) thanks Marion Subaru for their participation in the Subaru Loves to Care Campaign! On July 14th, James Shimkus, Sales Manager and Kent Howerton from Marion Subaru met Olivia Majerchin with LLS, to deliver 80 blankets, 12 Craft Kits, and cards of hope to SIH Cancer Institute in Carterville, IL. Charlene, SIH Business Manager, led the group on a wonderful tour of the facility including: the beautiful Healing Garden – a serene garden with a relaxing waterfall, plants, trees, and benches, the Resource Center where patients and their families can take information on cancer diagnoses and treatments and the Beauty Within Boutique. The boutique is a place where patients can go in to a private room to try out wigs and get them styled. They can get a wig for free, as well as hats and scarves made by people in the community. One of the best stops was the Reflection Garden, a great pond and walking path with benches, flowers, and trees. Patients in the infusion center have a full view of this area while they are receiving treatment. There is art just about everywhere you look and 95% is from local southern Illinois artists. SIH Cancer Institute is clearly a caring community and COMMUNITY is a core value of the Subaru Promise and the LLS Mission. Charlene thanked Subaru for their generous donation. She said blankets are the number 1 request by patients visiting doctors or getting treatment, the blankets will go to great use!

The Leukemia & Lymphoma Society, Gateway Chapter
Marion Subaru Loves to Care