The 2019 Subaru Love Promise Customer Commitment Award

We've been nationally recognized for our dedication to our customers and the Subaru Love Promise.

We're honored to receive the 2019 Subaru Love Promise Customer Commitment Award. This award nationally recognizes Subaru retailers who demonstrate excellence in all areas of customer-focused performance. It highlights exceptional customer service that builds lifelong relationships with Subaru owners.

The 2019 Subaru Love Promise Customer Commitment Award

What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

Subaru Loves Pets

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Subaru Loves the Earth

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Subaru Loves Learning

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Subaru Loves to Help

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Subaru Loves to Care

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Whether they live in our homes or in the wild, Subaru is committed to keeping all animals safe and healthy.

A partner since 2008, Subaru has donated over $28 million to the ASPCA and through Subaru Loves Pets has helped support the rescue, transport, adoption and well-being of over 230,000 animals across the country. 


Loving the environment means more than loving the great outdoors. It means working to preserve it.

Since 2018, Subaru has partnered with TerraCycle.  Participating Subaru retailers collect hard-to-recycle trash that was headed to local landfills. We collect approximately 2 tons of this hard-to-recycle trash monthly, which will be converted to furnishings and other usable items and donated locally.


It’s our goal to make the pursuit of knowledge available to as many minds as possible.

Since 2015 Subaru, in partnership with the American Association for the Advancement Science, donated over 277,600 award-winning science books.  In addition, through our partnerships with Staples and we supported teachers and students with donations of S400,000 in gift cards and school supplies. 


In a perfect world, hunger would be history and hope would be commonplace. We believe a perfect world is possible.

In 2020, Subaru and its retailers made a donation to Feeding America to provide 50 million meals to help feed people in need during the COVID-19 crisis,* making meals available at 199 local food banks across the country.
*$1 helps provide at least 10 meals secured by Feeding America on behalf of local member food banks. 


We should all have a chance to lead a healthy life. We’re aiming to give as many people that chance as we can.

Since 2016, Subaru and its retailers have partnered with the Leukemia & Lymphoma Society (LLS) to donate over 167,000 blankets and 21,500 arts & crafts kits and reached nearly 150,000 patients in more than 780 hospitals nationwide. 

How is Marion Subaru dedicated locally to the Love Promise?

Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well.

 Subaru Love Promise Heart

Love Promise Stories from Marion Subaru

Subaru and Marion Subaru believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here


Marion Subaru is in a class all themselves. They truly believe in giving back to the community without any reservations. Gum Drops, NFP is one of the lucky recipients of their generosity. Back in August, we had a Marion Subaru night at Gum Drops. Michael, James, Nate, Jeremey, Kent, Scott and Tiffany joined us and opened two pallets of food. Gum Drops, NFP is a weekend backpack program that feeds over 1700 at-risk children every week throughout Southern Illinois. We have to open over 20,000 items every week to put in the backpack for these children. So the Subaru crew stepped up to the plate and helped us out so much. Not even that ! ! Cory and Scott meet us at Marion Sam's club every week to help us load and take back the numerous pallets of food to the Gum Drop facility. Then they stick around and help unload and shelve these pallets. We have forged wonderful friendships that now has turned into family. We are extremely blessed and thankful for Marion Subaru.

Marion Subaru Loves to Care  –  Ruth D

The Leukemia & Lymphoma Society, Gateway Chapter, (LLS) thanks Marion Subaru for their participation in the Subaru Loves to Care Campaign! On July 14th, James Shimkus, Sales Manager and Kent Howerton from Marion Subaru met Olivia Majerchin with LLS, to deliver 80 blankets, 12 Craft Kits, and cards of hope to SIH Cancer Institute in Carterville, IL. Charlene, SIH Business Manager, led the group on a wonderful tour of the facility including: the beautiful Healing Garden – a serene garden with a relaxing waterfall, plants, trees, and benches, the Resource Center where patients and their families can take information on cancer diagnoses and treatments and the Beauty Within Boutique. The boutique is a place where patients can go in to a private room to try out wigs and get them styled. They can get a wig for free, as well as hats and scarves made by people in the community. One of the best stops was the Reflection Garden, a great pond and walking path with benches, flowers, and trees. Patients in the infusion center have a full view of this area while they are receiving treatment. There is art just about everywhere you look and 95% is from local southern Illinois artists. SIH Cancer Institute is clearly a caring community and COMMUNITY is a core value of the Subaru Promise and the LLS Mission. Charlene thanked Subaru for their generous donation. She said blankets are the number 1 request by patients visiting doctors or getting treatment, the blankets will go to great use!